VORZA
How can we help?
Email [email protected] and a real person answers, usually within one business day. Tell us your device (Apple TV, iPhone or iPad) and what you were doing. The quick guides below cover the common questions.
Quick guides
Connect your iPhone to your Apple TV
- Open VORZA on the Apple TV and your iPhone, on the same Wi-Fi (not a guest network).
- On the Apple TV, open Settings and choose Phone Remote. A code appears.
- In the iPhone app, tap the TV button, then Control an Apple TV, and point the camera at the code.
Run the timer from any phone
- On the Apple TV, open Settings → Phone Remote.
- Scan the code with any phone's camera. The remote opens in the browser.
- To use it any time, turn on Stay connected on the same screen.
Show VORZA without an Apple TV
In the iPhone or iPad app, tap the TV button and choose Show on a TV (AirPlay or HDMI), or tap Full screen on the Timer tab.
Share designs from Canva
- In Canva, tap Share and download as PNG, JPG or PDF.
- Pick VORZA in the share sheet (tap More if it isn't in the row).
- Choose Slides, Timer logo or another use, tap Add, then open VORZA.
Run two mats on one TV
Customize → Layout → Two timers. Name each side, pick its color and what the right side runs. Each coach picks their side on their phone.
Restore your purchase
On iPhone or iPad: Settings → VORZA Pro → Restore purchase. On Apple TV: Settings → VORZA Pro → Restore Purchase. Use the Apple ID you bought with.
Cancel your subscription
On iPhone: Settings → your name → Subscriptions → VORZA Pro → Cancel Subscription.
Troubleshooting
| Problem | Fix |
|---|---|
| The phone can't find the TV | Open VORZA on the Apple TV, check both are on the same Wi-Fi (not a guest network), and turn on Stay connected. |
| It stopped working after the router restarted | The TV's address changed. Scan the code on the TV again. |
| No bells while the phone is locked | Allow notifications for VORZA, turn off the silent switch, check Focus modes, and turn on Bells when phone is locked. |
| A TV took on another TV's look | Turn on This TV has its own look on that TV, then set its look again. |
| Changes don't reach the TV | Check the TV button shows the Apple TV as connected. Changes also sync through iCloud within a few minutes. |
| Members change the settings | Set a 4-digit Settings Lock code. Forgot it? Press Play/Pause on the remote 5 times on the code screen. |
| VORZA isn't in Canva's share sheet | Tap More at the end of the app row and turn VORZA on. |